Known Issues

Last Updated: May 13, 2019 07:05PM CEST

“Update Required: You’ve used a newer version of Things on another device”

Version 3.9.0 was released on May 13, 2019 and includes a Things Cloud upgrade which requires that Things on all your devices be updated to the latest version. Any devices not running Things 3.9 or later will stop syncing until they are updated. Once updated, the app will continue syncing as normal.

To update to version 3.9, simply visit the App Store on your device, locate Things, and download it. It’s a free update for all customers who already own Things 3.

Please note that when updates are released, they can sometimes take time to become available in App Stores around the world; this is beyond our control. If you still don’t see the update after a few hours, one of the following steps might help:

  • On the Mac, navigate to the App Store's Update page and hit ⌘ Cmd + R.
  • If that doesn’t help, or you are stuck on an iOS device, try rebooting your device or logging out of the App Store and back in again.

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