Frequently Asked Questions

Last Updated: Sep 18, 2019 10:05AM CEST

Before reaching out to our support team, please check out the answers to the questions we get asked most often.

Using Things on Windows, Android, or the internet

Things is available for Mac, iPad, iPhone, and Apple Watch.

We don’t make Things for Android, Windows, the web, or other platforms. If you just need to add to-dos from a non-Apple device to Things, you can use our handy Mail to Things feature.

Sharing a list with family or coworkers

Things currently does not have any dedicated collaboration features (collaborating on a specific list or task).

You can, however, share one Things Cloud account with someone else to collaborate on the entire content of that account.

To just send a list of to-dos as plain text to someone else you can use the share feature.

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Discounts & bundles

Is Things one purchase for all devices? – No. Things for Mac, Things for iPhone, and Things for iPad are sold separately – here’s how to buy the apps. If you have more than one Mac or multiple iPhones or iPads, you can install the app without additional cost on all of your devices of the same kind - here’s how.

Are there bundles for all three apps? – No. Developers are unable to provide bundle pricing for combinations of iOS apps and macOS apps. This is something for which Apple doesn’t provide a mechanism.

Are there discounts for education, businesses, previous owners of the app? – We can’t offer any discounts ourselves because we’re selling Things through Apple’s App Store and Apple doesn’t provide us with the option to give discounts.

If you are a student or teacher, please ask your institution if they are part of Apple’s Education Program which offers discounts.

If you are buying for a business, please check out Apple’s Volume Purchase Program.

Are you upgrading from Things 2 to Things 3? Have a look here.

Getting a refund from Apple

Since you bought the app directly from Apple through the App Store, you have to ask Apple directly for a refund (developers can’t give refunds). Find Apple’s guidelines on refunds here.

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Transferring Things & your to-dos to a new Mac, iPad, or iPhone

Have you got a new device or did you have to wipe your old one? Since you bought Things through the App Store, you can easily reinstall the app. Here’s how.

After you’ve installed Things again, restore your to-dos by logging into your Things Cloud account. Follow the instructions on this page.

Trial versions for iOS and macOS

You can download our Mac trial version here and use it without limitations for 14 days.

There’s no way for us to offer iOS trial versions at this time. This option is only available to apps that have in-app purchases or subscriptions. Things is a one-time purchase at the time of download without any additional costs, and therefore Apple’s App Store doesn’t let us offer you a free trial.

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Apple Watch issues

As of Things 3.10, released on September 17, 2019, we require at least watchOS 5. Please update your watch to keep using Things. If your watch is up-to-date and you’re still experiencing issues, please check out our support page here on how to troubleshoot the problem.

View Google/Outlook calendar events in Things

Things can only read data from Apple’s native Calendar app but if you sync your 3rd party calendar data to Apple Calendar, Things can show it to you as well. Here’s how to set up calendar integration.

See your to-dos on other devices (sync)

  1. To see your to-dos on another device, it must have Things installed.
  2. To sync data between the apps, you need a free Things Cloud account.
  3. You cannot use third party services like iCloud, Dropbox, etc. or your own server to sync.
  4. To learn more about how we secure your data, check out this page.
  5. Things Cloud is optional. If you’re just using the app on one device, you don’t need to turn it on at all.

Adjusting font sizes

At this time, it’s not possible to adjust the font size within Things. This is on our list of feature requests.

Location based reminders (geofencing)

Things doesn’t support location based reminders but it’s on our list of feature requests.

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Restoring deleted to-dos

On the Mac, deleted to-dos and projects go to the Trash. Since there’s no trash on iOS, all deletions are permanent which is why we’ve made deletions a 3-step-process. You can, however, recover the last deleted item: shake your device immediately after a deletion to recover it. On an iPad with an external keyboard, hit CMD + Z.

Things Helper (Quick Entry with autofill) freezes Things

Invoke Quick Entry with autofill again, wait for 90-120 seconds until you see the error message appear. Confirm it by hitting OK and immediately afterwards reboot your Mac per the on-screen instructions.

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Things Cloud password or username change

To change the email address you are using with Things Cloud, follow these instructions.

Need to reset your Things Cloud password? Here’s how.

Things and Alexa

Things and Alexa do not integrate directly due to technical limitations, but you could check out this IFTTT applet for Amazon Alexa. It was created by another Things user, so we neither provide support for it, nor do we maintain it.

Projects ”disappear” from the sidebar

If you gave your projects a start date, you’ve made them inactive until that date – on which they’ll appear both in your sidebar and the Today list. Projects added to the Someday list are also inactive. The sidebar only shows you active projects so you don’t get distracted by to-dos you can’t do yet.

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Repeat to-dos only on specific days

If you need help to set up a repeating rule that only repeats on weekdays, weekends, or just specific days, have a look at the instructions on this page.

Completing a repeating to-do early

It’s currently not possible to complete a repeating to-do ahead of its schedule but it’s on our list of feature requests.

Changes to repeating to-dos don’t stick

If you are making changes to a repeating to-do but the next time the to-do appears those changes are gone you have edited the copy of the repeating to-do, not the template. In order for changes to stick and appear in future copies, you must edit the repeating template. Here’s how.

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More questions?

Don’t forget to check out our full support pages – we cover all the main features of the app and how to use them!

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