Resetting Watch Sync

Last Updated: May 18, 2017 05:27PM CEST

If you’re having trouble with sync between your Watch and iPhone, resetting the local sync might help.

Things for Watch does not sync directly with Things Cloud; it only syncs with Things on your iPhone. This means that if you have any problems with inconsistent data between your Watch and iPhone, it won’t have anything to do with Things Cloud itself. Changes made on your Watch are only ever sent to Things Cloud later by the iPhone.

If the sync between your Watch and iPhone isn’t working, try resetting it. You can do this from either device. Here’s how:

iPhone
  1. On your iPhone, open Things.
  2. At the bottom of the main view, tap Settings > General > Advanced.
  3. Shake your device once to reveal the diagnostic buttons.
  4. Tap Reset Things on Apple Watch.

This will replace the database on your Watch with a fresh copy from your iPhone.

Watch
  1. On your Watch, open Things.
  2. At the top of the screen, between the progress circle and the + button, tap three times; wait a second, then tap again three times.
  3. When the sync diagnostics screen appears, scroll down.
  4. Tap Reset Sync.

When you tap this button, you’ll notice that a few numbers on the screen will change. In the background, it will also replace the database on your Watch with a fresh copy from your iPhone.

To exit the diagnostics screen, scroll back up and tap Cancel.

If you continue having trouble with the sync between your Watch and iPhone, try reinstalling the apps.

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