Troubleshooting Things Cloud

Last Updated: May 18, 2017 05:45PM CEST

If Things Cloud doesn’t update your to-dos or you can’t log in, check out the tips below.

You can’t sync Things 3 and Things 2. Find out more here.

Check Things Cloud’s status

First, check Things Cloud’s status at the top of our status board.

Check your Things Cloud settings

If our status board shows no problems with Things Cloud, you should go into Things’ settings on each device. Is Things Cloud switched on? Is there an error message? What time does it show for the most recent sync?

Toggle your internet connection

Quickly toggle your internet connection off and then back on, then quit and restart the app to see if it will sync.

Can Things access the internet?

Things needs an internet connection to keep your to-dos updated with Things Cloud. To rule out more general problems, check and see if your other apps can connect the internet.

  • Can you load a webpage in Safari?
  • Can you send an email?
  • If you’re using a firewall, or apps like Hands Off, Little Snitch or Kaspersky Internet Security, ensure that Things isn’t being blocked.

 

Is cellular data enabled for Things?

If you are using Things on your iOS device, have you maybe disabled cellular data use for Things? You can check it here:

  1. Open Settings on your iOS device.
  2. Tap Cellular.
  3. Scroll down the list of apps until you find Things.
  4. Make sure the switch is turn on. You can also quickly toggle it off and back on.

Does Things Cloud work on a different network?

Mac

Try connecting to a different Wi-Fi network to see if Things Cloud works there.

iPad

Try connecting to a different Wi-Fi network to see if Things Cloud works there.

If you have an iPad with a data plan, disable Wi-Fi in Settings and check if your to-dos update successfully via your carrier’s cellular network. Here’s how to disable your Wi-Fi network:

  1. Open Settings on your iPad.
  2. Tap the Wi-Fi option.
  3. Tap the switch for Wi-Fi to turn it off.
  4. Go back to Things and see if a Things Cloud update occurs.

After testing the connection, you can go back to Settings and tap the switch for Wi-Fi to turn it back on.

iPhone

Try connecting to a different Wi-Fi network to see if Things Cloud works there.

If you have an iPhone with a data plan, disable Wi-Fi in Settings and check if your to-dos update successfully via your carrier’s cellular network. Here’s how to disable your Wi-Fi network:

  1. Open Settings on your iPhone.
  2. Tap the Wi-Fi option.
  3. Tap the switch for Wi-Fi to turn it off.
  4. Go back to Things and see if a Things Cloud update occurs.

After testing the connection, you can go back to Settings and tap the switch for Wi-Fi to turn it back on.

Try disabling and re-enabling Things Cloud

Sometimes, turning Things Cloud off and back on again can help resolve the issue. Here’s how:

Mac
  1. On your Mac, open Things.
  2. In the menu bar at the top of your screen click Things > Preferences > Things Cloud.
  3. Click the switch for Things Cloud to turn it OFF.
  4. Click the switch for Things Cloud to turn it back ON.
  5. Log back in to your Things Cloud account.
iPad
  1. On your iPad, open Things.
  2. At the bottom of the sidebar, tap > Things Cloud.
  3. Tap the switch for Things Cloud to turn it OFF.
  4. Tap the switch for Things Cloud to turn it back ON.
  5. Log back in to your Things Cloud account.
iPhone
  1. On your iPhone, open Things.
  2. At the bottom of the main view, tap Settings > Things Cloud.
  3. Tap the switch for Things Cloud to turn it OFF.
  4. Tap the switch for Things Cloud to turn it back ON.
  5. Log back in to your Things Cloud account.

When you log back into your Things Cloud account, you may see some merge options. Select Keep all to-dos (recommended).

Still experiencing issues with Things Cloud?

Contact our support team with the following details:

  1. Where in the world are you located right now?
  2. What’s the email address that you use for your Things Cloud account?
  3. On which devices are you using Things?
  4. Which of these devices are experiencing issues?
  5. Did your to-dos update with Things Cloud when you connected your device to a different network?
  6. Are you trying to connect to Things Cloud at your workplace?
  7. Have you tried disabling and re-enabling Things Cloud on each of your devices?
  8. Are you seeing an error message? If so, what does it say?


 

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