Troubleshooting

Last Updated: Feb 01, 2016 03:40PM CET

If Things Cloud doesn’t update your to-dos or you can’t log in, check out the tips below.

You can check Things Cloud’s status at the top of our status board.

Check your Things Cloud settings

If you’re having trouble with Things Cloud, the first thing you should do is go into Things’ settings on each device and check the status they show for Things Cloud. Is Things Cloud switched on? Does it show any errors there? What time does it show for the most recent sync?

Toggle your internet connection

Quickly toggle your internet connection off and then back on, then quit and restart the app to see if it will sync.

Can Things access the internet?

Things needs an internet connection to keep your to-dos updated with Things Cloud. To rule out more general problems, check and see if your other apps can connect the internet.

  • Can you load a webpage in Safari?
  • Can you send an email?
  • If you’re using a firewall, or apps like Hands Off, Little Snitch or Kaspersky Internet Security, ensure that Things isn’t being blocked.

Does Things Cloud work on a different network?

Mac

Try connecting to a different Wi-Fi network to see if Things Cloud works there.

iPad

Try connecting to a different Wi-Fi network to see if Things Cloud works there.

If you have an iPad with a data plan, disable your Wi-Fi in Settings and check if your to-dos update successfully via your carrier’s cellular network. Here’s how to disable your Wi-Fi network:

  1. Open Settings on your iPad.
  2. Tap the Wi-Fi option.
  3. Tap the switch for Wi-Fi to turn it off.
  4. Go back to Things and see if a Things Cloud update occurs.

After testing the connection, you can go back to Settings and tap the switch for Wi-Fi to turn it back on.

iPhone

Try connecting to a different Wi-Fi network to see if Things Cloud works there.

If you have an iPhone with a data plan, disable Wi-Fi in Settings and check if your to-dos update successfully via your carrier’s cellular network. Here’s how to disable your Wi-Fi network:

  1. Open Settings on your iPhone.
  2. Tap the Wi-Fi option.
  3. Tap the switch for Wi-Fi to turn it off.
  4. Go back to Things and see if a Things Cloud update occurs.

After testing the connection, you can go back to Settings and tap the switch for Wi-Fi to turn it back on.

Try disabling and re-enabling Things Cloud

Sometimes, turning Things Cloud off and back on again can help resolve the issue. Here’s how:

Mac
  1. Open Things on your Mac.
  2. Go to the menu bar at the top of your screen and click Things > Preferences….
  3. Click the Things Cloud tab.
  4. Click the switch for Things Cloud to turn it OFF.
  5. Click the switch for Things Cloud to turn it back ON.
  6. Log back in to your Things Cloud account.
iPad
  1. Open Things on your iPad.
  2. Hold your iPad sideways and tap .
  3. Tap Things Cloud.
  4. Tap the switch for Things Cloud to turn it OFF.
  5. Tap the switch for Things Cloud to turn it back ON.
  6. Log back in to your Things Cloud account.
iPhone
  1. Open Things on your iPhone.
  2. In the main Lists view, tap .
  3. Tap Things Cloud.
  4. Tap the switch for Things Cloud to turn it OFF.
  5. Tap the switch for Things Cloud to turn it back ON.
  6. Log back in to your Things Cloud account.

When you log back into your Things Cloud account, you may see some merge options. Select Keep all to-dos (recommended).

Still experiencing issues with Things Cloud?

Contact our support team with the following details:

  1. Where in the world are you located right now?
  2. What’s the email address that you use for your Things Cloud account?
  3. On which devices are you using Things?
  4. Which of these devices are experiencing issues?
  5. Did your to-dos update with Things Cloud when you connected your device to a different network?
  6. Are you trying to connect to Things Cloud at your workplace?
  7. Have you tried disabling and re-enabling Things Cloud on each of your devices?
  8. Are you seeing an error message? If so, what does it say?



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